Do not send the email to any of the computer staff directly. This will guarantee that another IT staff member will be able to respond to your problem if the staff member you emailed was out of the office.
Although we will try to resolve your computer problem as quickly as possible, there may be times when we're putting out other fires and you may have to wait. Additionally, there may be occassions when we have to put your problem on hold to deal with another issue; for example, we may delay in resolving your scanner problem if our primary file server crashes. We will try to resolve your problem within five business days.
When you send us an email, we will respond within a business day to
let you know that it was received and what priority your problem has
been given. We may also ask for further clarification to determine
the nature of your problem, or in an effort to replicate the problem
so we may resolve it.
Please note, in accordance with our Computer Connection Policy, we can not provide support for non-University owned computers. There are a myriad number of different computer vendors and hardware configurations available, and it may be possible that we lack the necessary experience to properly work on your equipment.